EXPLANATION to OMNI'S AUTHORS.

I wrote in my Spanish blog yesterday because something happened that upset and worried me at the same time, and I want to put it here as well tp clarify the air.
One of my authors complained and became insulting when I gave him the price of 250 books that he wanted to order, plus the shipping charges from the printing plant to his home. Those charges are set up by the printers, not OMNI, and because his book is 410 pages, and 7x9 in size, each copy weights a bit over a pound. Besides that, he wanted the books immediately (less than the 4 days that would have taken via UPS Standard)... and the price was $348. He is in Topeka, Kansas. This is when he became rude. I asked him to call UPS, FedEx, and the regular post office and check on shipping rates giving weight of package and all the pertinent information... and an hour later he called me and apologized for his rudeness.
The cheapest rate he received from those three carriers was $410. I had told him that my printers use UPS for the hundred of packages that they send daily and therefore get a better rate... and that OMNI has nothing to do or say about that. What hurts me more is the fact that he accused me of "getting a kick back" from the printing plant, something that is absolutely NOT TRUE.
I use vendors and have to abide by their rules as well as my authors have to abide by OMNI's rules.
This is a business, and as such I have to cover my expenses but I don't overcharge anyone. I believe that OMNI's charges are lower than many small publishers out there, and authors can shop around and compare rates.
My printers can print books in two days and the shipping time may be up to 4 days using their Standard rates and depending where in the country the author lives. Rush and Super Rush can be overnight, therefore an author - if he pays those rush rates - can have his books in THREE days after placing the order.
I'd like to hear of ANY publisher that gives that service.
Place your comments below, please.
Thank you!